Whether it be CRM or ERP applications, understanding the business process and managing change is key to gaining productivity gains with new software deployment. Lucentbyte works closely with our clients to understand their business process while implementing any enterprise solution. That is what makes our software application development services different.
Reasons for adopting customer relationship management-CRM:
- Need to increase the profit potential from a strong customer relationship
- Deliver a superior customer service
- Lower operational costs
- Improve customer retention rates
- Reduce time to market of new propositions
- Manage channel conflicts
- Increase market share and revenue per customer
- Improve workforce productivity
- To establish a low cost communication link between the company and its regular customers
- Improvement in process flow
Benefits from customer relationship management-CRM:
- Increased efficiency through automation
- Ability to provide faster response to customer inquires
- Having a deeper knowledge about the customers
- Getting more marketing or cross selling opportunities
- Better information for better management
- Reduced costs of sales and increased sales representative productivity
- Receiving customer feedback that leads to new and improved product/s or services
- Doing more one-to-one marketing
Our offshore customer relationship management-CRM program:
- Customer Sales, Service & Support Solution
- Sales Solution
- Marketing Solution
Technology Solutions:
- .Net based CRM applications
- Java web based CRM applications
- PHP CRM applications
- Custom CRM solutions
A choice of open source CRM packages (SugarCRM or vtiger) implementation
SugarCRM Inc.
SugarCRM is the fastest growing and most mature open source Customer Relationship Management application in the market today. Founded in 2004 by John Roberts, Clint Oram and Jacob Taylor, the SugarCRM open source code has been downloaded more than 4 million times. More than 12,000 companies use SugarCRM.
SugarCRM functionality includes sales-force automation, marketing campaigns, customer support, collaboration and reporting. We add and/or customize the Sugar CRM modules to reflect the organizations current and future processes.
We at Buddhi Software use industry proven methodology and processes in our development and implementation of the CRM solution. We actively engage our client stakeholders in getting requirements clarified and show progress using demonstrations. We are especially good at providing solutions to most vexing problems that the clients encounter in running their business.
vtiger CRM
vtiger CRM is an open source CRMapplication that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.
vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM.
